Common queries answered
Shopping & Payments
When you are done shopping, simply click “View Basket” where you will be able to review and edit any of the items in your shopping basket.
Selecting “Proceed to Checkout” will take you to the Billing & Delivery section where you will be asked to enter your name, address and shipping address (if different). Next, you will head to “Payment Method” were you will enter your credit card details, and other details required to complete your purchase.
Selecting “Submit Order” will place your order. Within seconds of placing your order you will receive an email confirming that your order has been received. We will also send you another email notifying you when your order will begin its journey and fire you regular updates, details of our tracking number.
Use the contact form opposite >
To redeem a discount code/coupon, simply type it into the box at the bottom of your checkout page and press ‘Apply Coupon’
Please note that only one discount code can be used per order. Additional conditions may apply so please read the terms and conditions supplied with the code/coupon.
Please note, every endeavour shall be made to supply “bottle items” only as shown in our bottle illustrations, where applicable with gift boxes if naked stock is not available – we do not hold gift box stock only “naked” bottles.
During periods of high demand, some items may not be immediately available with a gift box, so please email us to check if your order will be available with a gift box should this be essential. Should gift-boxed stock not be available “naked” bottles will be dispatched in order to avoid any delay to your delivery.
A personalised gift message service is available on all orders. The charge for this service is £1.50. Orders being delivered outside the European Union will not have to pay the VAT element of the charge for this service. The Vine Whisperer will donate 25 pence (£0.25 GBP) to our nominated charity for every gift message purchased by our customers.
Your Security & Privacy are of paramount importance to us and we are committed to providing you with a safe and secure shopping environment. We employ the latest global security measures to protect your personal and financial details.
We accept all major credit/debit cards. Payment can be made on-line using our automated checkout service.
To pay using your Pay Pal account simply confirm this option during checkout and follow the on screen process to log into your Pay Pal account as usual. You will be returned to our website to complete checkout once payment has been confirmed.
You can also place your order on-line via our website and opt to make payment by bank transfer.
Verified by Visa & MasterCard Secure Code endorsement confirms that The Vine Whisperer has made your security a priority and confirms that your card is protected against unauthorised use giving you peace of mind when shopping on-line.
From time to time we may need to verify that you are the account holder. As these security checks are only ever implemented for your own protection please do not feel embarrassed. We may contact you to verify your order details, the delivery address and where required your identity.
To ensure that your credit/debit card is not being used without your consent and you are over the age of 18, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting our terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.